Legal Information

Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Deep Dialog Technologies PTE. LTD. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Deep Dialog Technologies provides AI-powered software development services, including but not limited to:

• Custom website development
• AI application development
• Business tool development
• API development and integration
• Mobile application development
• AI consulting services

3. User Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

5. Service Delivery

Upon acceptance of a project and receipt of payment:

• We will commence work according to the agreed timeline
• You will receive regular progress updates
• Deliverables will be provided as specified in the project agreement
• Revision rounds will be included as per the selected service package

6. Intellectual Property Rights

Your Content: You retain all rights to content you provide to us for project development. By providing content, you grant us a limited license to use it solely for delivering our services to you.

Our Work: Upon full payment, you will receive ownership rights to the custom work created specifically for your project. However, we retain rights to:

• General knowledge and skills developed during the project
• Pre-existing tools, frameworks, and code libraries
• The right to showcase the work in our portfolio (unless otherwise agreed)

7. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit harmful code, viruses, or malware
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Create products that promote illegal activities

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We do not guarantee that our services will meet all your requirements or be error-free

9. Indemnification

You agree to indemnify and hold harmless Deep Dialog Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

10. Termination

We may terminate or suspend your access to our services at any time, with or without cause, upon notice. Upon termination:

• Your right to use our services will immediately cease
• Any pending projects will be handled according to our refund policy
• Provisions that by their nature should survive termination will remain in effect

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms, please contact us at:

Email: contact@deepdialog.ai

Company: Deep Dialog Technologies PTE. LTD.

Location: Singapore

Privacy Policy

1. Introduction

Deep Dialog Technologies PTE. LTD. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information: We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Billing and payment information
• Company name and business information
• Communication preferences
• Project requirements and specifications

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Communicate with you about projects, updates, and promotions
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Payment Processing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@deepdialog.ai.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: contact@deepdialog.ai

Refund Policy

1. Overview

At Deep Dialog Technologies, we strive to deliver high-quality services that meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued.

2. Refund Eligibility

3. Partial Refunds

Partial refunds may be issued in the following circumstances:

• Project Cancellation After Work Begins: If you cancel after work has commenced, a partial refund may be issued based on the work completed. The refund amount will be calculated as the total payment minus the value of work delivered.
• Scope Reduction: If the project scope is reduced after payment, a partial refund may be issued for the removed components.
• Service Downgrade: If you downgrade to a lower service tier, the difference may be refunded.

4. Non-Refundable Items

The following are generally non-refundable:

• Completed and delivered projects that meet the agreed specifications
• Consulting services already rendered
• Third-party costs incurred on your behalf (e.g., domain registration, hosting fees, API subscriptions)
• Rush or expedited service fees once work has begun
• Custom development work that has been approved by you

5. Refund Process

To request a refund:

1. Contact us at contact@deepdialog.ai with your order details
2. Provide a clear explanation of the reason for your refund request
3. Include any relevant documentation or correspondence
4. Allow up to 5 business days for us to review your request

6. Refund Timeline

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• Others: 3-15 business days

Please note that processing times may vary depending on your financial institution.

7. Disputes

If you are dissatisfied with our refund decision, you may:

• Request a review by contacting our management team
• Provide additional information to support your case
• Seek resolution through applicable consumer protection channels

8. Chargebacks

9. Satisfaction Guarantee

We are committed to your satisfaction. If you are not happy with our work, we will:

• Work with you to understand your concerns
• Make reasonable revisions within the scope of the original project
• Offer alternative solutions when possible
• Consider refunds on a case-by-case basis for unresolved issues

Payment Terms

1. Accepted Payment Methods

We accept the following payment methods through our secure payment processor, Stripe

2. Currency

All prices are quoted in United States Dollars (USD) unless otherwise specified. For payments made in other currencies, the exchange rate will be determined by your payment provider at the time of transaction.

3. Payment Security

All payment transactions are processed securely through Stripe. We do not store your complete credit card information on our servers. Stripe is PCI-DSS compliant and uses industry-standard encryption to protect your payment data.

4. Payment Schedule

Payment terms vary based on project size and type:

• Small Projects: Full payment required before work begins
• Medium Projects: 50% deposit, 50% upon completion
• Large/Enterprise Projects: Custom payment schedule to be agreed upon

5. Invoicing

Upon payment, you will receive:

• A payment confirmation email
• An invoice/receipt for your records
• Project commencement confirmation

6. Late Payments

For projects with milestone payments:

• Payment is due within 7 days of invoice date unless otherwise agreed
• Late payments may result in project delays
• Continued non-payment may result in project suspension

7. Taxes

Prices do not include applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or fees imposed by your jurisdiction. We will collect and remit taxes where required by law.

8. Failed Payments

If a payment fails:

• We will notify you of the failure
• You may retry with the same or different payment method
• Project work will not commence until payment is successfully processed

9. Contact for Payment Issues

If you experience any payment issues, please contact us immediately at contact@deepdialog.ai.